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Complaints
The Directorate of Patient Rights and Complaints ensures that all complaints are efficiently and effectively managed and the final outcomes delivered are in accordance with the demands of justice and accountability.
 
Frequently Asked Questions
Click on FAQs for detail

Who can file a complaint with PHC?

What can I complain about?

Whom can I complain about?

What type of Complaints cannot be entertained by the Commission?

Can I directly file my complaint at PHC?

Is there any time frame within which I must file my complaint to PHC?

How can I file my complaint at PHC?

What do I need to include in my complaint?

What happens to my complaint after it is lodged at PHC?

Do I have to appear in person at the PHC at any stage of complaints management?

Can hearing of a complaint be adjourned?

How will I know about the results of my complaint?

Does it cost to file a complaint at PHC?

How long does the complaint process take?

What if I am unhappy with the decision given by PHC?

What about confidentiality of a complaint?

What if I have made false allegations in my complaint?

Can I withdraw my complaint during any stage?

How can I have additional information regarding complaints?

How do I give feedback to improve the complaints management process?

Introduction to Complaints
Role of Complaint Management
Legal Mandate
FAQs
Complaint Form for Patients
Complaint Form for HCSP
Charters
 
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