| Legal Context of Directorate Patient Rights & Complaints |
Relevant Provisions under PHC Act 2010 |
| Enquiry, Inspection and Investigation |
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The Directorate PR & C is responsible to enquire into any maladministration, malpractice and failures in the provision of healthcare services and issue consequential advice and order. |
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Section 4(2)(e) |
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The Directorate has the power to make inspection and undertake investigations upon complaints received against the HCE’s. |
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Sections 22 & 4(7) |
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The Directorate is responsible to prescribe the procedure for the conduct of investigation to be carried out by the Commission under this Act. |
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Section 23 |
| Imposition of Penalties and Fines |
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The Directorate may; |
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Impose and collect penalties on violation, breach or non-compliance of the provisions, rules, regulations, standing order and instruction issued under this Act. |
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Section 4(2)(g) |
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Suspend a license of healthcare establishment if repeated cases of medical negligence of same nature have proved against the HCE. |
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Section 18(2) |
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Impose a fine of fifty thousand rupees upon a healthcare service provider who gives false information, refuses or fails without reasonable cause to furnish information to inspection team. |
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Section 22(5) |
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Impose a fine which may extend to five hundred
thousand rupees upon any person who fails to comply with the final decision or recommendation of the Commission. |
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Section 38 |